Last updated: October 23, 2026

We want you to be happy with your order. Because most of our products are customized for you, different rules apply to personalized items than to standard items.

Personalized and custom items

Personalized items are made to the artwork, text, sizes and colors you provide and approve in your design proof. Whether personalized items can be returned or exchanged: Personalized items are made specifically for you and cannot be returned or exchanged unless there is a production error or the item does not match your approved proof

Damaged, defective or incorrect items

If your order arrives damaged, has a production defect, or does not match your approved proof, please contact us. Time limit for reporting a problem: 7 days after delivery. Please include your order number and photos if possible.

Standard (non-personalized) items

Return window and condition requirements: Unused, unwashed standard items in original condition can be returned within 14 days of delivery

How to start a return or request a refund

Contact us using the details below with your order number and a description of the issue. Return instructions: Email or call us for a return authorization, then send the item back with your order number inside the package

Refunds

Approved refunds are issued to the original payment method. Processing time: Refunds are processed within 5–7 business days after we receive and approve the return

Cancellations

Cancellation rules before and after production starts: You can cancel for a full refund before production starts. Once your design proof is approved and production has begun, orders cannot be cancelled

Contact us

Email: johnita@jtteesmerchhouse.com
Phone: 470-469-2758