FAQ
Questions?
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Frequently Asked Questions
Choose a product or submit a request using the Design Your Own or quote form. The team will review the project and provide the next steps. You can also call 470-469-2758.
Custom T-shirts, hoodies and sweatshirts, hats and headwear, business uniforms, events and group apparel, personalized gifts and promotional products, with printing and professional embroidery options.
Yes. Use the Artwork / Logo upload in the Design Your Own form or on a product page, and we will review it before production.
Yes. We offer custom printing and professional embroidery on apparel, hats and merchandise.
Yes. We work with businesses, schools, sports teams, churches, organizations and event planners. Use the Business & Bulk Orders page to request pricing.
Yes. Choose sizes, colors and quantities on product pages, or list them in your quote request.
Yes. You review and approve your digital design proof before production.
Use the Business & Bulk Orders page or the Get a Quote button and tell us your design, products and quantity. We will send pricing based on your request.
Most custom orders are ready within 7–10 business days after your design proof is approved. Large or bulk orders may take longer, and we will confirm your timeline when we send your quote.
Orders are prepared for pickup or shipping. You can choose your preference when you order or request a quote. See our Shipping Policy for details.
Shipping is calculated at checkout based on your location and order size. Local pickup is also available at no charge.
Because personalized items are made specifically for you, they cannot be returned unless there is a production error. If something is wrong, contact us within 7 days of delivery and we will make it right.
You can change or cancel your order any time before production starts. Once your design is approved and in production, changes may not be possible, so please contact us as soon as you can.
We accept major credit and debit cards. Available payment methods are shown at checkout.
An account lets you view your order history and order status. Checkout options are shown at checkout.
Sign in to My Account and open Orders to see the status of your orders.
Call us at 470-469-2758, email johnita@jtteesmerchhouse.com, or use the form on our Contact page and we will reply as soon as we can.
Let’s Bring Your Vision to Life.