Last updated: October 23, 2026

This policy explains how orders from JTees Merch House are prepared for pickup or shipping.

Pickup or shipping

When you order, you can tell us whether you prefer pickup or shipping. Orders are prepared for pickup or shipping once production is complete.

Processing and production time

Custom and personalized items are made to order after your design proof is approved. Typical production time: 7–10 business days after your design proof is approved (large or bulk orders may take longer, and we will confirm the timeline in your quote). Requested completion dates are preferences, not guarantees.

Shipping areas and carriers

Shipping areas: Within the United States
Carriers: USPS, UPS or FedEx, depending on order size and destination

Shipping costs

Shipping fees are calculated at checkout or included in your quote. Shipping fees: Calculated at checkout based on weight, size and destination. Local pickup is free.

Pickup

Pickup location and hours: Dekalb County, Georgia (service area: United States wide)

Tracking

When an order ships we will share order status and, where available, tracking information. Tracking details: A tracking number is emailed to you as soon as your order ships

Delays

If something delays your order we will contact you with an update.

Damaged or incorrect items

Please contact us as soon as possible if your order arrives damaged or does not match your approved proof. See our Return & Refund Policy.

Contact us

Email: johnita@jtteesmerchhouse.com
Phone: 470-469-2758